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Frequently Asked Question’s

Wurkplace Shop Frequently Asked Question’s 

Below you’ll find answers to the questions we get asked the most when using the Wurkplace shop to purchase a HR or Heath & Safety template, policies or guide’s.


How Can I Make an Order?

You can access all our templates and guides on our shop website – add the items you would like to purchase to your basket. Then once you have everything you need, click on the checkout button, fill out the relevant information and then you can access your purchase.

What Payment Methods Do You Accept?

We accept almost all payment methods – Visa, Mastercard, Maestro, American Express and Paypal!

Do You Offer a Bulk Buy Discount

Yes! Contact us by calling 0330 400 5490 or email us for more information.

How Can I Access My Purchase?

You’ll receive a link to a one-time download, so don’t delete your file or you’ll have to repurchase.

What Sectors Can Use Your Files?

Our files can help a large range of different sectors, including (but not limited to); Agriculture, Care Homes, Construction, Education, Engineering, Hospitality, Retail, Salons and Transport.

Can I Get a Refund For My Order?

Refunds are not available – if you’re having trouble downloading files, contact us!

How Can I Contact Customer Services?

You can contact us at any time by phoning 0330 400 5490, emailing or using any of our social media links!

Are Your Template Files/Documents Certified?

Yes – Our files accredited by the CPD (Continuing Professional Development) and approved by RoSPA (The Royal Society for the Prevention of Accidents) and IOSH (The Institution of Occupational Safety and Health)!

Can I Download My Files/Documents More Than Once?

Unfortunately no, our items or one-time downloads – So don’t delete your purchased files!